Refund Policy

The main points in brief

All money questions belong to the operator Onlybets; Onlybets Guide explains how to deal with them. You make deposits with the operator Onlybets, and refunds are governed by its rules.

Refunds at the operator

Once a bet slip is confirmed, the money is treated as used under the terms of the bet. Stakes on cancelled events are returned to your gaming account, not to your card.

If something goes wrong

Keep receipts and payment confirmations until the funds are credited. Read the bonus terms before activating it so there are no surprises later.

How a withdrawal differs from a refund

A delayed withdrawal is not a reason to demand a refund but a reason to check its status with support. If you did not make a transaction, tell your bank as soon as possible.

Updates to this page

If you contact support again, refer to the number of your previous request. If someone offers to recover your losses for a commission, refuse.